Sorry this review came alittle late! Have been meaning to send a compliments to Karen, the customer service personnel at Agape. I bought a travel playpen which came faulty. I emailed Karen late on a saturday night, not expecting any form of replies (cos i don’t expect humans to work so late on a weekend!). But i was really surprised to get a reply from Karen saying that she can arrange for an exchange for me which will be delivered to my address on Monday which was like a day away. I gently asked if i could change to a different design as well cos the one i ordered was kind of huge for my small house. Karen obliged without hesitation and arranged for me to pay a top up amount with minimal hassle. My new item arrived on tuesday and it came perfect, except my baby refused to stay in the playpen, but that’s another story. Thank you Karen for delivering such memorable customer service which only come true in dreams:) a wonderful first-time experience at Agape Babies.